Job Description

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Mayo Clinic Store Assistant Manager is responsible for the day-to-day operations of the retail medical supply store or supporting work centers. This individual oversees employees and job functions that include staffing (hiring and firing), coaching and employee development. Optimizes work center productivity, resolves service issues and develops and maintains policies and procedures. Responsible for maintaining excellent product selection, presentation standards and proper pricing. Works closely with or reports to the Mayo Clinic Store Revenue Cycle Manager to ensure proper product and claim billing and Medicare/Medicaid compliance. Maintains compliance with HIPPA and other third-party payer requirements. May perform special projects at the discretion of the Manager. Works with Management staff for all stores to ensure staff are adequately cross-trained and maintain competencies with processes, policies and procedures. The candidate must also possess strong customer service, interpersonal, and leadership skills. Preferred durable medical billing experience. This position will be a part of Mayo Clinic Store Business Office (Revenue Cycle) and responsible for oversight of 10-14 direct billing staff members, along with unbilled claim submission, clearing house organization, payer contracts, and payer data integrity management. Applicant must understand HCPCs, ICD-10, PDAC, EOB/ERAs, authorizations, remittance, and advanced insurance terminology. Must be able to manage call center and escalated call resolution. If you're considering applying, emphasize your experience with revenue cycle management, insurance billing codes, team leadership, and durable medical equipment (DME) billing. Will be required to come on campus for some on-job training, some leadership meetings, and team collaboration. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. **Qualifications** High school diploma required. Bachelor's degree preferred. 2+ years of related experience required with a Bachelor's degree; 4+ years of related experience required with a high school diploma. Must be customer service oriented and possess strong skills in team building, communication, decision making, problem solving, goal setting and business sense. Knowledge of medical terminology, exposure to durable medical equipment and HCPCS coding and billing preferred. Prior Lead or Supervisory experience a plus. Valid driver's license if applicable. **Exemption Status** Exempt **Compensation Detail** $62,920.00 - $89,169.60 **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday - Friday, 8 am - 5 pm **Weekend Schedule** n/a **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" ( . Mayo Clinic participates in E-Verify ( and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Tavy Smalls **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Job Tags

Full time, Work at office, Monday to Friday, Flexible hours, Weekend work,

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