Job Description

This Position:

1. Requires relocation to Peoria, IL
2. Does not sponsor visas (H-1B, etc.) now or in the future

EXECUTIVE SUMMARY

Join VirtuSense Technologies, an innovative healthtech company recognized as a 4X Deloitte Fast 500 award winner (2022-2025), as our next Associate Consultant / Client Relationship Manager . We are revolutionizing patient safety using AI-powered sensor systems to prevent falls across hospitals, skilled nursing, assisted living, and memory care settings.

This is a fantastic opportunity for early-career consultants (1-3 years) from prestigious firms who are eager to transition from creating strategy decks to implementing real operational changes . In this role, you will cultivate relationships with healthcare executives, demonstrate ROI through data-driven insights, and lead renewals, expansions, and cross-selling efforts—all while contributing to the evolution of patient safety.

ABOUT VIRTUSENSE TECHNOLOGIES

We develop intelligent care platforms that blend AI and edge sensors to enhance care management across diverse healthcare settings. Our technology has achieved remarkable fall reduction rates (over 80% in select instances) while minimizing false alarms, allowing healthcare teams to operate more efficiently. Our virtual nursing platform enables centralized RNs to manage key aspects of patient care, liberating bedside nurses for essential hands-on activities.

If you excel at transforming complex healthcare operations into straightforward, scalable systems , then this is the right place for you.

ABOUT THE ROLE

We are looking for a dynamic Associate Consultant / Client Relationship Manager to become an integral part of our team. In this role, you will act as a strategic advisor and relationship owner for our healthcare clients, ensuring measurable success, promoting technology adoption, and spearheading renewals, cross-sells, and expansions across various care settings.

The perfect candidate will blend consulting-structured analytical skills, effective problem-solving, and executive presence with excellent interpersonal communication and project management abilities. This is a unique chance to shift from strategy formulation to executing initiatives with tangible impacts at the forefront of healthcare.

KEY RESPONSIBILITIES

Client Success & Growth

• Establish and nurture executive and operational relationships with healthcare leaders (in nursing, operations, IT, and finance).
• Propel renewals, expansions, and cross-sells by uncovering new use cases and additional sites within current partnerships.
• Conduct quarterly business reviews (QBRs) to present ROI, clinical outcomes, and operational impacts.

Strategic Advisory & Adoption

• Serve as a trusted advisor, assisting clients in converting system insights into actionable plans and workflow enhancements.
• Collaborate with client leadership to manage change, foster frontline adoption, and instill industry best practices.
• Advocate for client feedback internally to influence both product development and service improvements.

Analysis & Operational Execution

• Evaluate system usage data and performance metrics to uncover trends, address risks, and seize opportunities.
• Resolve operational issues and collaborate with internal support, product, and engineering teams.
• Effectively oversee multiple client initiatives with a strong focus on prioritization and project management.

YOUR FIRST 90 DAYS (SUCCESS LOOKS LIKE)

By Day 30

• Complete onboarding and product training, gaining essential knowledge of VirtuSense technologies and healthcare workflows.
• Observe senior Client Partners during client interactions, QBRs, and site assessments.
• Start fostering relationships with internal teams (Product, Engineering, Support, Sales).

By Day 60

• Assume responsibility for a small portfolio of client sites with minimal oversight.
• Analyze usage and outcomes data to create your first QBR presentation.
• Identify any initial adoption gaps or risks and propose actionable solutions.

By Day 90

• Completely manage your portfolio of client accounts and independently lead executive-level QBRs.
• Show measurable enhancements in adoption and utilization metrics.
• Craft and present an account growth strategy detailing cross-sell and expansion opportunities.
• Earn recognition from clients as a respected strategic partner and from your team as a dependable operator.

QUALIFICATIONS

Must Haves:

• Proficient analytical and structured problem-solving abilities.
• Outstanding interpersonal, communication, and client relationship skills.
• Executive presence and the confidence to engage senior stakeholders.
• High drive, resourcefulness, and adaptability in fast-paced, uncertain environments.
• Strong project management capabilities.
• A commitment to enhancing healthcare outcomes and ensuring patient safety.
• Willingness to travel up to 50%.
• Bachelor of Science or Bachelor of Arts.

Strong Preferences:

• 1-3 years of experience in a top-tier consulting firm (MBB, Big 4, major Professional Services, or Technology & Digital Transformation firms).
• Healthcare industry experience.

WHAT WE OFFER

• A key role expanding the impact of cutting-edge AI and sensor technology within real-world clinical settings.
• Accelerated career growth and early responsibilities for high-value accounts.
• An opportunity to effect measurable improvements in patient safety and operational excellence.
• A mission-driven, collaborative team focused on transforming healthcare with predictive AI.
• Competitive salary.
• Discretionary bonus programs.
• Comprehensive health insurance.
• 401(k) matching contributions.
• Incentive stock options (ISOs).
• Dental and vision insurance.
• Generous paid time off.
• Parental leave benefits.

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