Job Title: Onsite Job - Customer Service Representative
Location: East Syracuse, NY, 13057
Duration : 7 Months Contract
Max Pay: $22/hr on W2
GENERAL RESPONSIBILITIES:
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components
Required Skill Set :
• Working knowledge of call centre tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
• Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer
• Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.
• A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired.
• Excellent customer service skills
Education Qualification :
Minimum High School Diploma or equivalent
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