The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...surfaces and at differing angles, bending over, crouching and climbing up and over obstructions such as scaffolding, ladders, and internal barge and boat structural members. We provide paid holidays, vacation, paid medical & dental and 401(k) benefits. Walashek...
...Administrative Associate to join our team. In this role, youll provide high-level administrative support to the Leadership Team, assist with programs and projects, and help ensure the Citys operations run efficiently. What Youll Do Support the Leadership Team with...
...Overview You could be a recruiter anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded,... ...be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry...
...Job Description Role- Machine Operator Location- 295 McKoy Road, Burgaw NC 28425 Contract Job Description First shift o - M-Th, 5:00am - 3:30pm (Friday OT as needed) 4 openings- 6 months contract Sets up and operates a production machine in accordance...
Join Our Team as a Special Needs Nanny! Are you a nurturing and creative individual looking for a fulfilling part-time or full-time position? Step into a role where you can truly make a difference in the lives of children with special needs, including those with autism...