Job Description

Job Summary

The Care Navigator works with the patients primary care team to address the complex non?medical needs that can negatively affect a persons health and well?being. The Care Navigator promotes patient?centered, comprehensive, and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.

Essential Duties and Responsibilities

• Connect patients with concrete community resources including but not limited to food resources, subsidized childcare, housing, legal, financial assistance, and immigration services.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when literacy or language is a barrier.
• Assist patients with navigating services of third?party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services, and homeless shelters.
• Assist patients with complex medical needs in coordinating appointments, placing reminder phone calls, assisting with scheduling transportation, and reducing barriers to missed appointments.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional Assistance benefits. Assist with application process including interview accompaniment, application completion, and process follow?up.

Qualifications and Requirements

• Bachelors Degree.
• 12 years in a direct service role. Experience with underserved populations is a plus.
• Strong second language skills. Spanish preferred.
• Ability to multitask with strong organization and time?management skills.

Starting at: $22/hr up to $33/hr based on experience.

Location

79 Paris Street, Boston, MA

Employment Type

Full time

Department

Quality

Seniority Level

Entry level

Job Function

Other, Information Technology and Management

Industries

Hospitals and Health Care

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non?job?related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e?mail to HRrecruit@NeighborHealth.com or call 617?568?4480 to let us know the nature of your request.

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or apps. Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E?Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E?Verify. As an E?Verify employer, all prospective employees must complete a background check before beginning employment.

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