At ICBC, its our job to make sure the car insurance system works for all British Columbians, today and in the future. If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to bepart of a talented, diverse and inclusive team that is driven to serve its customers and community.
You can expect a competitivesalary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to bepart of our talented and diverse team as we work together to create an insurance system we can all be proud of.We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know asadjustments can be made to help support you in delivering your best performance.Claims Contact Representatives (Various Locations) Job Title:Location:Hours of Work:Claims Contact RepVarious Locations7.5 hr Day Shift (M-F)Reference Number: Employment Type: Posted Date:118153Permanent Full Time2023/11/27Position HighlightsBring your enthusiasm and passion for customer service to our Claims Contact Centre!As a Claims Contact Representative you will provide customers with information regarding a new claim or related to an existingcrash/claim, complete initial file documentation and perform other related tasks as you play a key role in the success of thecontact center.
High energy and excellent communication skills are a must in this diverse position.**The life of this new mass posting is six (6) months. You will receive an email about your application status in December. Thereis not an immediate need for any new hires; this posting will be utilized to facilitate lateral movement as able and any newvacancies that arise.
Please apply to this position if you think you are qualified and may be interested within the next six (6)months.Position RequirementsTo meet the challenges of this role you have:" Exceptional customer service and strong multi-tasking skills" The ability to thrive in a fast paced team environment" Flexible team working skills with strong verbal communication and telephone phone expertise" Previous call center experience is an assetYou are a natural critical thinker who enjoys finding solutions to problems. Previous claims or insurance experience is preferred.This position requires sitting for extended periods of time and wearing a telephone headset. Candidates should possess stronganalytical and organizational skills.
You thrive in a busy team environment with an additional focus on efficiencies and accuracy.151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 | InformationCurrent Hours of Operation: Monday to Friday, 8:30am to 5:00pm.Shifts will be scheduled within these hours of operation, either from 8:30am to 4:30pm, or from 9:00am to 5:00pm.This is a hybrid-remote position, with one week in-office and one week work from home, alternating.The salary for this role starts at $47,465.60.What we offer:" Flex days (16 personal time off days per year)" 3 weeks annual vacation" Work from home: 1 week in office and 1 week at home, alternating" Comprehensive benefits & pension packagePlease mark an X beside all locations you are interested in or willing to work at. Your location preferences must be indicated inthe pre-screen questionnaire that forms part of your online application. You will only be considered for the locations you haveindicated in your questionnaire.Claims Contact Centre locations include:" Abbotsford" Burnaby" Chilliwack" Courtenay" Duncan" Kamloops" Kelowna - Southern Interior" New Westminster" Prince George" Surrey - Guilford Corporate Centre" Victoria - 910 Government StreetOnly candidates currently legally entitled to work in Canada will be considered.151 West Esplanade | North Vancouver | BC | V7M 3H9 | 604-982-6675 | 1-844-982-6675 |
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