Job Description

Complex Claims Adjuster

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact:

• Handle and process claims for all lines of business.
• Provide technical and decision-making support on high value claims to major loss adjusters.
• Review and approve settlement recommendations within delegated authority.
• Monitor claims turn-around-time, accuracy and customer service quality.
• Engage with clients and third-party vendors to facilitate fair and timely settlements.
• Support internal and external audits and provides reports and data as required.
• Collaborate with regional operations and support departments to address escalations and improve workflows.

What you'll need to succeed:

• Bachelors degree, preferably related to insurance, business or risk management. Having legal knowledge or background is a strong advantage.
• With ample experience in complex claims handling, preferably in marine, financial lines, or casualty insurance.
• Resides in Guam and with valid license or permit to work in Guam, as applicable.
• Licensed claims adjuster or will secure license within one year from date of hiring.
• Strong understanding of insurance policies, coverage interpretation, and claims litigation.
• Ability to assess claims critically and negotiate settlements effectively.
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
• Outstanding communication skills, both written and verbal.
• Can manage multiple priorities and can work with minimal supervision.
• Proficiency in claims management systems and MS Office applications.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

Ready to take your career to the next level? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, and cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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