Job Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. We're looking for a motivated, detail-oriented Customer Success Coordinator to support our InSite Analytics customers across the Northeast & Coastal sales regions. In this role, you'll work directly with football programs to ensure they get maximum value from our InSite sensor technology and analytics subscription services. You'll serve as a primary point of contact, helping onboard programs, provide ongoing guidance, and support daily usage of the platform. This is an entry-level opportunity ideal for someone passionate about football, customer engagement, and data-driven insights.
Key Responsibilities - Build and maintain strong relationships with assigned programs, acting as a reliable, knowledgeable point of contact.
- Understand each customer's goals, challenges, and workflows to provide helpful guidance throughout their season.
- Partner with internal teams (Sales, Product, Support) to ensure smooth onboarding, setup, and continued engagement.
- Help drive consistent product usage by sharing data highlights, reminders, and best practices with coaches and staff.
- Monitor customer activity and usage patterns to identify gaps, troubleshoot issues, and recommend improvements.
- Conduct product walkthroughs, demos, and training sessions-both virtually and in person.
- Gather and communicate customer feedback to the Product team to support ongoing improvements.
- Support the end-to-end onboarding process from a high-level perspective, ensuring customers feel prepared and confident.
- Deliver an exceptional customer experience that drives retention, renewal, and advocacy.
Required Qualifications - Bachelor's degree.
- 0-2 years of experience in customer success, account management, sales/support, or related customer-facing roles.
- Comfort working with datasets, dashboards, or basic analytics
- Strong communication and interpersonal skills with the ability to build rapport across all levels of a football program.
- Solid problem-solving abilities and an eagerness to learn complex product workflows.
- Working understanding of football operations and coaching tools.
- Confidence presenting to groups both in person and via virtual platforms.
- Strong organizational skills with the ability to manage multiple accounts and competing priorities.
- Familiarity with CRM tools is a plus.
- Proficiency in Microsoft Office (especially Excel).
- Willingness to travel occasionally for customer visits, trainings, and industry events.
EducationRequired
- Bachelors or better in Sport Management or related field
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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