Job Description

Introduction

\rWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r\r\rWe aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we achieve Governor Wes Moore’s pledge to leave no one behind.\r\r\rThis is a Management Services position, and serves at the pleasure of the Appointing Authority.\r

GRADE

23\r\r

LOCATION OF POSITION

Department of Human Services\rFamily Investment Administration\r311 W. Saratoga St.\rBaltimore, MD 21202\r

Main Purpose of Job

The Program Manager Senior\ris a key contributor to fulfilling the Missionof the Department of Human\rServices to assist people in economic need, increase preventionefforts,\rand protect vulnerable children and adults by managing all of the research,\rlegislative,policy development, policy implementation, training, and\rsupport activities for all of theprograms administered by the FIA. The\rprograms of the FIA include the federal Supplemental Nutrition Assistance Program\r(SNAP), and Temporary Assistance for Needy Families (TANF),Energy\rAssistance Programs (EAPs), Temporary Disability Assistance Program\r(TDAP).\r

POSITION DUTIES

Planning and Execution\rDevelops periodic plans for quality control and managementevaluation reviews.\rCollaborates with MDTHINK to developshort- and long-range plans for system development based onprogram needs.\rOversees the development andimplementation of Corrective Action Plans (CAP) for all audit andmanagement evaluation reviews, and is responsible for assessingthe effectiveness of the mitigation measures in each CAP.\rCoordination and Facilitation\r\rCoordinates with MDTHINK to establish processes and protocolsfor incorporating User Acceptance Testing in all system changes,develops and executes processes for communicating system changesand anomalies to the appropriate audiences (i.e., eligibilityworkers, community-based organizations, clients, etc).\r\r\rLeads thedevelopment of FIA’s impact analyses of bills introduced bylegislative bodies at the federal and state levels.\rDrafts, edits andpresents legislative proposals.\rDevelops and oversees implementation of theLanguage Access Plan and other civil rights/equity initiatives.\rCollaborates with the Office of Constituent Services to develop andimplement processes to continually improve FIA’s responsivenessto customer needs.\r\rAdministration\rOversees several offices within FIA that conductsquality control reviews and oversee the implementation of corrective action plans, analyze dataand complete reports, manage customer inquiries, support the operations of local departments ofsocial services, and develop systems.\rLeads statewide taskforce meetings, committee meetings, workgroupsand participate on various commissions related to FIA programoutcomes.\rAttends hearings and meetings with the Executive Directorand Secretary, such as legislative and judicial hearings, federalagency meetings, audits and project specific workgroups.\r\r\r

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or universityin a Public Policy, Business Administration, PublicAdministration, or similar closely related major.\r\r\rExperience: Five years of executive level experience in the administrationof human service programs with three years of supervision.\r

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.\r\r\r\r Three years of experience managing large scale (multi-million dollar) programs/projects.\r Three years of experience managing government fundedprograms and projects (preferably Governmental AssistancePrograms including but not limited to the SupplementalNutrition Assistance Program, Temporary Assistance forNeedy Families, and Medicaid).\r Knowledge of how to analyze federal and state regulations.\r Strong leadership and management skills, strongcommunication skills, ability to implement change, motivatestaff, and build and maintain relationships with federal, state,and local partners.\r Two years of experience in organizational processimprovement.\r\r\r\r

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.\r

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS\rPersonal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).\rAnnual Leave - ten (10) days of accumulated annual leave per year.\rSick Leave - fifteen (15) days of accumulated sick leave per year.\rParental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\rHolidays - State employees also celebrate at least twelve (12) holidays per year.\r\rPension - State employees earn credit towards a retirement pension.\r

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 311 W. Saratoga Street, Room 145, Baltimore, Maryland 21201.\r\r\rIfyou have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.\r\r\rIfyou are having difficulty with your user account or have general questions about the online application system, pleasecontactthe MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 orApplication.Help@maryland.gov.\r\r\rTTYUsers: call via Maryland Relay.\r\r\rAsanequal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r

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