Job Description

Job Description

Job Description

Guest Attache Job Description

Report to: Front Desk Manager

About the Company: Chateau Marmont is a historic luxury hotel located on Sunset Boulevard in West Hollywood, California. Modeled after a French château, it first opened in 1929 and has since become an iconic Hollywood landmark. Renowned for its old-world charm, lush gardens, and intimate accommodations—including hotel rooms, suites, cottages, and bungalows—Château Marmont combines timeless elegance with a relaxed California vibe. The hotel also features a celebrated restaurant and bar, offering a refined yet casual dining experience. Château Marmont values discretion, creativity, and exceptional hospitality, making it a unique and legendary presence in the hospitality industry. Modeled after an elegant Loire Valley castle, the famed Chateau Marmont is a designated cultural monument whose history is that of Hollywood itself. Team members at Château Marmont are part of a longstanding tradition of hospitality excellence. We seek individuals who are professional, attentive, and passionate about delivering world-class service in a unique and storied setting. Our staff are key to upholding the hotel's reputation as a discreet, artistic, and luxurious haven for our guests.

Summary of Position:

The Company seeks a qualified individual who is a team player, who is experienced and hands-on. The position requires the ability to provide superior guest service, in a fast paced, luxury environment.

Summary of Essential Functions:

• Uphold Coyle, Forbes and all Service Standards.
• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Maintains professional relationships with all guests and coworkers.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized, and stocked work area.
• Welcome guests in a warm and comfortable manner.
• Refer to guests by name.
• Inform guests about Hotel facilities and functions as well as give directions about the area.
• Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
• Has extensive knowledge of the various room types and rates.
• Has extensive knowledge of the upselling program.
• Greeting guests and checking them into the Hotel.
• Establishing and maintaining guest credit.
• Communicating with guests efficiently and in a courteous manner.
• Team player.
• General phone etiquette.
• Presenting any messages or packages.
• Checking guests out of the Hotel.
• Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation.
• Offering to make future reservations.
• Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
• Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc.
• Perform Guest List duties as required.
• Participate in Daily Shift briefings.
• Petty cash procedure.
• Able to provide information about Hotel services and standard amenities.
• Delegate bell for guest luggage, faxes and mail to be delivered.
• Other tasks as assigned.

Summary of Job Requirements:

• 2+ year similar customer service experience.

• Good communication skills.
• Attention to detail and organizational skills.

• Ability to multitask.
• General knowledge of area and city happenings.
• Flexible to work schedules.

Summary of Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the facility to others.
• Must be able to move, pull, carry or lift at least 30 pounds.

Kneel, bend, crouch and climb as required

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