Job Title: Healthcare Call Center Representative Pay: $19 an hr | Bi-weekly Job Type: Onsite in Monroeville, PA Shift Options: All schedules will be M-F, training will be M-F 8-4:30am local time, post training contingents will transition to M-F with hours that they agree upon with the business. Shift options after training Schedule Options: • Option 1: 8:00 AM – 4:30 PM • Option 2: 9:00 AM – 5:30 PM • Option 3: 11:00 AM – 7:30 PM • Option 4: 12:15 PM – 8:45 PM Split Schedule Options: • Option 1: 9:00 AM – 1:00 PM, then 5:00 PM – 9:00 PM • Option 2: 9:00 AM – 1:00 PM, then 4:00 PM – 8:00 PM Healthcare Call Center Representative Overview: In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within our company We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes virtual training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested. Healthcare Call Center Representative Qualifications: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience High School Diploma or equivalent experience Healthcare Call Center Representative Benefits: Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. How to Apply: If you are interested in this position, please apply OR submit your resume to: Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425
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