Helpdesk Support Level II Job at K2 Staffing, Brentwood, NH

SWNxdElIUEFOUDBqR0drVmZQMDBMeU0z
  • K2 Staffing
  • Brentwood, NH

Job Description

Job Description

Job Description

Summary


Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
    IPsec)
  • Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
  • Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
    Server 2003/2008/2012; Exchange Server 2003/2007/2010.
  • Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
    Switches.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

  • Having worked in an MSP environment is a PLUS!
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Kaseya RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Employment Type: Full time Location: Brentwood

Job Tags

Full time,

Similar Jobs

Johns Hopkins University

Research Program Coordinator (Psychiatry & Behavioral Sciences) - #Staff Job at Johns Hopkins University

The Behavioral Pharmacology Research Unit is seeking a **_Research Program Coordinator_** who reports to the Sr. Clinical Research Manager...  ...Title): Research Program Coordinator (Psychiatry & Behavioral Sciences)Role/Level/Range: ACRO37.5/03/CDStarting Salary Range: $17.2... 

Verano

Certification Pharmacist Job at Verano

 ...weighing up to 10lbs. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust... 

Lettuce Entertain You

Lettuce Corporate Summer Internship - Graphic Design Job at Lettuce Entertain You

 ...Overview SUMMER 2026: Graphic Design Corporate Internship Join the Lettuce Summer Internship program as a Corporate Intern!...  ...creating and revising graphic content using Adobe Creative Suite (Illustrator, Photoshop & InDesign) and Google Drive; conceptualizing,... 

Sansar Tec LLC

Workday HCM Consultant Job at Sansar Tec LLC

 ...The Workday HCM Consultant is responsible for implementing, configuring, and optimizing Workday Human Capital Management (HCM) solutions. This role works directly with clients to understand their HR needs and deliver effective Workday solutions that improve HR operations... 

Vatic Labs

AI Researcher (Internship) Job at Vatic Labs

 ...Vatic Labs is a quantitative trading firm in New York. Our traders, AI researchers, and technologists collaborate to develop autonomous trading agents and cutting edge technology. As an AI Intern at Vatic Labs, you will contribute to the research and development...