Job Description
IT Helpdesk Technician
About the Role
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal Candidate
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system
∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)
∙ Install, configure, and maintain desktop hardware, software, and peripherals
∙ Manage user accounts, permissions, and access controls
∙ Troubleshoot and support desktop, laptop, and printer issues
∙ Escalate unresolved issues to senior IT staff as appropriate
∙ Provide accurate information about company IT services and products
∙ Suggest improvements to IT procedures and user experience
∙ Document support issues, resolutions, and feedback in a clear and concise manner
∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
∙ Communicate clearly in English (additional languages a plus)
Qualifications
∙ 1–4 years of experience in a help desk or IT support role
∙ Strong troubleshooting and analytical skills
∙ Detail-oriented with excellent organizational skills
∙ Valid driver's license and reliable transportation
∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
What We Offer
∙ Competitive compensation based on experience and performance
∙ Comprehensive benefits package (medical, dental, vision, and retirement)
∙ 401(k) with company match
∙ A collaborative and supportive team culture
∙ Opportunities for professional growth and career advancement
∙ Employee discounts on company products
If you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
...We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin'/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and...
...ADN Healthcare is seeking a travel nurse RN Clinic for a travel nursing job in Homer, Alaska. Job Description & Requirements ~ Specialty: Clinic ~ Discipline: RN ~ Start Date: 09/29/2025~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, days ~...
...weighing up to 10lbs. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust...
...See yourself at Twilio Join the team as our next Product Manager - Twilio Segments Product team. Who we are At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands...
...Schedule: Part time Availability: Morning, Afternoon (Includes Weekends). Age Requirement: Must be 18 years or older Location: Abingdon, MD Address: 21 Wegmans Blvd. Pay: $16 - $16.50 / hour Job Posting: 10/08/2025 Job Posting End: 10/13/2025 Job...