Job Description

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the team.

Our client has a brand new opportunity for a qualified Level 2 Desktop Support Technician to join their team onsite in Chicago, IL and be responsible for interacting and providing hardware upgrades, new technology, and phone support for client community. Critical skills include a focus on being helpful, relatable, and pleasant while deploying hardware or answering questions on new technology. The ideal candidate must be reliable and be available for hours between 7:00 AM and 4:00 PM.

Duties and Responsibilities:

• Building and deploying Windows computers for new and current staff

• Assisting and troubleshooting end-user technical issues as they arise

• Managing hardware retrieval from client staff that are off-boarded

• Documenting all activity and interactions in the ticketing system – ServiceNow

• Providing application support

 
Skills and Qualifications:

• Minimum 2 to 5+ years of related work experience in PC deskside support, an AA degree, or technical training / equivalent combination of education and experience

• A+ Certification is a plus

• Experience with Microsoft O365, All Office Products, InTune, Oracle, Java, Citrix, Internet browsers, and emailing clients

• Experience with Active Directory account creation, deletion, and reset

• Proactive, consultative approach to solving issues

• Customizes the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual

• Relatable and responsible when interacting with any customer onsite or remote

• Has the ability to work as both an individual contributor and as part of a team

• Enthusiastic about technology and is willing to learn new platforms

• Solid experience and understanding of IT services and products

• Imaging / Support experience required

 

 

 
Full COVID-19 vaccination may be required.

 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit  .

Job Tags

Holiday work, Work experience placement, Remote job, Worldwide, H1b,

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