live chat representative Job at StrataBuilt LLC, Texas City, TX

S3MrbEpIWExNUDRtSDJzY2R2NDdJU3craFE9PQ==
  • StrataBuilt LLC
  • Texas City, TX

Job Description

About the job live chat representative


StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and were looking for a proactive and personable Live Chat Representative to be a key player in our support team.

Position Overview

The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through live chat
  • Resolve customer issues or escalate them appropriately to the relevant department
  • Maintain in-depth knowledge of StrataBuilt's services, products, and policies
  • Document customer interactions and feedback accurately
  • Meet performance metrics including response time, customer satisfaction, and resolution rate
  • Collaborate with team members to improve customer service processes
  • Identify common issues and suggest improvements to FAQs or help articles
  • Represent StrataBuilts brand voice in all communicationsfriendly, helpful, and solution-oriented
Qualifications
  • High school diploma or equivalent; associate or bachelors degree preferred
  • Previous experience in a customer support or live chat role is a plus
  • Excellent written communication skills with proper grammar and spelling
  • Strong typing skills (minimum 45 WPM with high accuracy)
  • Tech-savvy and comfortable navigating multiple systems and tools
  • Ability to multitask, prioritize, and manage time effectively
  • Patient, empathetic, and committed to providing excellent customer service
  • Availability to work flexible hours, including evenings or weekends if required
What We Offer
  • Competitive pay and performance bonuses
  • Work-from-home flexibility (if applicable)
  • Paid training and professional development
  • Supportive team culture with opportunities for growth
  • Employee wellness and engagement programs

Job Tags

Work from home, Flexible hours, Afternoon shift,

Similar Jobs

Farm Job Search

Assistant Ranch Manager and ranch hands Job at Farm Job Search

 ...Assistant Ranch Manager and ranch hands (6143) Location: Alberta, Canada JobNumber: 6143 Assistant Ranch Manager and Ranch Hand positions available on a family owned and operated ranch and feedlot operation with locations in Saskatchewan and southern Alberta, Canada... 

Helpr

Helpr Network Sitter Job at Helpr

 ...demand childcare app that families use to make bookings for backup care, occasional gigs on an as needed basis across the U.S. As a sitter with Helpr, there is no obligation to take gigs that dont work for your schedule. Bookings will be emailed and you can accept if... 

Christus Health

Certified Occupational Therapist Assistant - Physical Therapy - PRN Job at Christus Health

 ...Therapist, schedules, plans and delivers prescribed occupational therapy treatments, services and home instruction to patients in such...  ...Registrations, or Certifications: License by the Executive Council of Physical Therapy and Occupational Therapy Examiners required prior to... 

Centria Autism

Center-Based Registered Behavior Technician (RBT) Job at Centria Autism

 ...field of Behavioral Analysis Discounts to hundreds of retail partners via our Benefit Hub Access to Centrias Employee Assistance Plan with benefits around mental health and counseling Early wage access to employees through Rain - Work today, get paid tomorrow... 

Gartner

Compensation Partner Job at Gartner

 ...When you join Gartner, you will be part of a fast-growing team that helps the world become smarter and more connected. We are the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they...