DLS company is looking for an Online Facebook Community Moderator who will execute our company's moderation strategy, oversee user content to maintain a safe and enjoyable online community and collaborate with the Community Management team to ensure a secure, lawful, and engaging environment, fostering strong brand community and customer service.
**I/ Responsibilities:**
* Implement the community moderation strategy, coordinating with stakeholders to ensure its success and delivering excellent communication with customer service through social networks.
* Review and moderate user-generated content and profiles in forums, comments, images, videos, and audio, consulting with the Legal and Community teams as needed.
* Handle Community Admin accounts, process emails and complaints, and escalate issues when necessary.
* Moderate communities on social media platforms like Facebook, Twitter, Instagram, and others, adjusting methods as needed.
* Generate reports on moderation statistics, issues, and outcomes.
* Monitor and analyze benchmarks for moderation and user-generated content volume, and report on the effectiveness of group activities.
* Provide regular feedback from community moderation to the Community team.
* Stay updated on industry and company news to anticipate potential issues.
**II/ Job Requirements:**
* Experience moderating online communities, especially on Facebook, is highly desirable.
* Knowledge or interest in the group's topic can help facilitate discussions and offer valuable insights.
* Excellent written communication skills.
* Familiarity with the POD brand and personalized products.
* Strong knowledge of online legal issues and ability to remain calm under pressure.
* Strong organizational and multitasking skills, proactive approach, and ability to report statistics.
* Quick to learn new tools and technologies.
* Flexible availability for days, evenings, nights, and weekends as needed.
**III/ NOTE:**
Working hours: Flexible working hours, up to 30 hours/month.
Contact us for further information.
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