Job Description

Roles & Responsibilities

• Develop and manage change management strategies and communications for transformation initiatives.
• Create and maintain presentations and messaging for executive audiences.
• Lead networks of change champions to execute plans.
• Define and evaluate success metrics.
• Build rapport with stakeholders and adapt to changing environments.
• Influence and build consensus across teams.
• Implement communication strategies aligned with organizational goals.
• Create engaging content for internal audiences.
• Drive projects to completion and deliver outcomes.
• Provide stakeholder and executive-level updates.

Experience Required

• 7+ years in change management for complex initiatives.
• 7-10 years in business transformations, strategy, corporate communications, or consulting.
• Experience in customer support and professional services is a plus.
• Web design and content production experience is a plus.

Skills & Certifications

• Excellent communication and stakeholder management.
• Advanced MS Office skills, especially PowerPoint.
• Strong business acumen and project management.
• Ability to simplify complexity and strategic thinking.

Eligibilities & qualifications

• Bachelor’s or Master’s degree required; MBA desirable.
• Change Management certifications highly desirable.

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