Job Description
The Area Revenue Manager (RM) for Lark Hotels is responsible for assisting the Group Director of Revenue Management (GDRM) in maximizing room revenue across a portfolio of 70+ boutique hotels. The Area Revenue Manager will assist hotels with various revenue initiatives, managing systems, managing sales channels as well and room inventory management.
The Area Revenue Manager reports to the Group Director of Revenue Management and will engage with operations professionals throughout the portfolio. If you want to be an integral part of the revenue growth for our hotel properties, please apply as soon as possible!
Candidates residing in Atlantic Canada preferred.
Responsibilities:
- The high-quality care, well-being, and overall recognition of our guests (internal and external). Making sure each guest's experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
- Assisting in managing inventory and pricing to maximize portfolio room revenues
- Auditing and loading rates, ensuring compliance with Lark standards, and maintaining rate parity across all channels
- Create reports as requested by GDRM and senior Lark management
- Participate in weekly calls with hotel ownership and senior management
- Provide input and support for overall hotel revenue strategies
- Actively participate in building and working towards yearly revenue budgets
- Leading the pre-opening system builds, strategy, and property-level training
- Perform audits and maintenance on all systems - PMS, RMS, channel managers, etc.
- Actively participate in Property Team and Owner-facing revenue management meetings regularly
- Monitor and analyze the competition to identify selling strategies and market trends
- Provide administrative support for GDRM
- Submit, review, and analyze measurement tools such as STR reports
- Provide support to operational staff with issues with the PMS or any other component within the revenue management sphere
- Establish and maintain a revenue management culture within each individual hotel and as a management group
- Create, manage, and maintain for accuracy, third-party sales channels such as Expedia, Booking.com, etc
- Ensure distribution channels have accurate content and pricing. Oversee channel management, including rate loading and inventory management
- Proactively developing constructive and cooperative working relationships with internal and external stakeholders
- Performs other duties, as assigned, to meet business needs
- Protect the assets of Lark Hotels
- Full-time, 50 Hours a week with possible travel to properties
Qualifications:
- Be authorized to work within their country of residence
- Remote position, ideally based on the East Coast of either Canada or the United States
- High School Diploma or equivalent required. Bachelor’s preferred, but will consider on-the-job experience equivalent to a 4-year degree
- At least 4 years of experience in sales, revenue, or front office management within the hospitality industry
- Strong working knowledge of Property Management Systems and Revenue Management Systems
- Proficient in Microsoft Excel or Google Sheets
- Analytically minded
- Understanding of various hotel systems and how they work together
- Passion for Revenue Management and the hotel business
- Ability to communicate in English, both orally and in writing, with guests, employees, and vendors, some of whom will require high levels of patience, tact, and diplomacy
- Comfortable communicating with various levels of positions from owners, senior management, and line staff
- Ability to work as part of a team in a remote setting
- Ability to understand verbal and written directions, as well as workplace safety signage
- Active listening and observation skills
- Ability to work under pressure and deal with deadlines and stressful situations
- A futurist mindset with knowledge of the AI landscape is a bonus
- Travel might be required depending on business needs
About Company:
Lark is a leading, Michelin Key award-winning operator of boutique hotels under 150 keys in North America. Lark combines a tech-forward ethos, hands-on development expertise, and people-first culture to maximize profitability for small to mid-sized hotels. Our portfolio of approximately 75 spirited properties delivers compelling guest experiences through distinctive branding, local storytelling, and thoughtful, place-based design. Lark’s branded hotel collections include its signature Lark Hotels, Bluebird by Lark, Blind Tiger Guest Houses, AWOL, and Life House. The group also manages independent hotels across a diverse range of markets. For additional information about Lark, visit larkhospitality.com.
Job Tags
Full time, Local area, Immediate start, Remote work,