Job Description

Job Category : Career & Vocational Counseling & Training Requisition Number : CAREE004950 Posted : October 29, 2025 Employment Type : Part-Time Location : Telework WA – Washington – Seattle, WA 98190, USA Job Title : Career Coach- Remote Opportunity (Work from Home) Note: Both cover letter and resume are required for this position in conjunction with your application. Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeidersemployees support clients worldwide in behavioral health, military family resiliency, work‑life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary : The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component. Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a call center in their home office. Essential Duties and Responsibilities : Provide career coaching services telephonically, in‑person at events as directed by the Government, and virtually through the MySECO web presence, webinars and other web‑based and social media platforms to include video coaching; Provide comprehensive career services to include career exploration, education and training, employment assistance and work‑life goals for military spouses; Educate military spouses on SECO services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses’ well‑being in support of their career goals; Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle; Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally; Offer military spouses the opportunity to work with the same career coach over time; Create and update educational materials as coordinated with the Government; Utilize government systems to thoroughly document coaching sessions; Respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO as directed by the Government; Assist with the inbound call queue during surge periods, as needed. Additional Information The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST. Successful candidates will be offered a specific shift to fulfill the requirements of the contract. Required Education and/or Experience Qualifications A Master’s degree in Counseling, Career Counseling, Higher Education Administration/Leadership, Education, Adult Education, or related field WITH 4+ years professional experience delivering individualized career support to diverse ADULT populations. An active certification in one of the following: Certified Career Counselor (CCC), Certified Workforce Development Professional (CWDP), or National Certified Counselor (NCC). Non‑Certified Candidate Additional Qualifications: Candidates who do not currently possess one of the above certifications may be considered. To be considered, the candidate: Must meet the required experience (see below) to obtain the certification. The required experience must be prior work experience and detailed on the resume. Must obtain the CWDP or CCC credential within 6 months of being hired. Required education/experience in place of not having certification: CWDP: Working as a workforce development professional in 12 of the last 24 months. CCC: Must possess a Master’s degree or higher in counselor education, counseling psychology, or a closely related degree that meets the requirements of the certifying body. 600 hours of an internship/practicum clinical experience in career counseling, during or post‑degree, under the supervision of a licensed counselor, an NCDA Certified Career Counselor or a center/agency director. Collected at least 60 continuing education units specifically in career development theory, research, or practice through NCDA, NCDA state associations or NBCC approved. Completed the U.S. NCDA Facilitating Career Development curriculum. Three (3) years’ experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non‑medical setting; Two (2) years’ experience supervising or overseeing the delivery of social services and/or education programs, systems and services. Additional Required Qualifications Experience providing career coaching with diverse adult populations across the full career development process. Experience administering and interpreting career assessments to determine interests, values and strengths. Evidence utilizing a holistic approach to assist adults with their career and educational goals. Experience working in higher education or extensive knowledge of post‑secondary educational institutions. Experience developing and delivering presentations and/or webinars. Strong written and verbal communication skills. Demonstrated evidence of successfully working in a team environment. Proficiency in Microsoft Office Suite. Strong technology and research skills, including navigating multiple computer systems and web‑based platforms simultaneously. Home internet service with speeds >3 Mb both directions via broadband. Candidate must be able to accommodate a full‑time training schedule for the first 6‑8 weeks of employment if hired. Preferred Qualifications MBTI and/or Strong Interest Inventory certification. Experience working in a contact center or service operations environment. Former Military, Military Spouse, Veteran or Wounded Warrior. Experience working in a structured environment with set schedules. Ability to build rapport with individuals in a remote/virtual setting. Other Skills and Abilities This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver’s license, transportation, and auto insurance are required. You will need to complete and clear the full government background check process based on your role. To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly; Solicits feedback; Meets commitments. Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens without interrupting; Keeps emotions under control; Remains open to ideas. Oral Communication - Speaks clearly and persuasively; Listens and requests clarification; Participates in meetings. Written Communication - Writes clearly; Edits for spelling and grammar; Varies style to meet needs; Presents numerical data; Reads written information. Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Builds a positive team spirit; Puts team success above own interests. Judgment - Makes decisions; Exhibits sound judgment; Explains reasoning; Includes appropriate people; Makes timely decisions. Professionalism - Approaches others tactfully; Reacts well under pressure; Treats others with respect; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Seeks ways to improve and promote quality; Applies feedback; Monitors own work. Ability to work both independently and as part of a team. Physical Demands Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Pay Range : $24.76 – $31.32 / hr PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr Zeiders Enterprises, Inc.

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Remote job, Full time, Contract work, Part time, Work experience placement, Internship, Work at office, Local area, Work from home, Worldwide, Home office, Monday to Friday, Shift work,

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