Job Description

The Experienced Detail Manager is responsible for overseeing all aspects of the vehicle detailing department, ensuring consistent quality, efficiency, and profitability across retail, recon, and service vehicles. This role leads the detailing team, sets daily production goals, maintains high appearance standards, and works closely with Sales, Service, and Inventory to support overall dealership operations and customer satisfaction. Key Responsibilities Leadership & Team Management Lead, train, and motivate detail technicians to meet quality and productivity standards Hire, onboard, and discipline staff as needed, building a reliable and accountable team Set daily work assignments and manage schedules to meet dealership demand Coach team members on proper detailing techniques, safety, and time management Operational Management Oversee daily workflow for new car prep, used car reconditioning, service detail, and customer pay details Ensure vehicles are completed on time and to dealership standards Maintain a clean, organized, and safe detail department Implement and enforce standard operating procedures for detailing quality and efficiency Quality Control Perform final inspections on completed vehicles before delivery to sales or customers Ensure all vehicles meet brand, dealership, and customer expectations Address and resolve quality issues promptly and professionally Inventory & Cost Control Manage inventory of chemicals, supplies, and equipment Control expenses by monitoring usage, waste, and vendor pricing Maintain and care for all detail equipment and tools Interdepartmental Coordination Work closely with Sales Managers, Inventory Manager, Service Advisors, and Detail Schedulers Communicate daily production status and any delays or issue Support sales and service delivery deadlines, including high-volume and peak periods Reporting & Accountability Track productivity, cycle time, vehicles completed, and redo rates Provide daily and weekly performance reports to management Recommend process improvements to increase efficiency and profitability Qualifications & Experience 3+ years of automotive detailing experience, including leadership or supervisory responsibility Strong knowledge of detailing chemicals, tools, and techniques Proven ability to manage people, schedules, and production goals High attention to detail with strong quality standards Ability to work in a fast-paced, high-volume dealership environment Valid driver’s license with acceptable driving record Skills & Competencies Leadership and team development Time management and workflow planning Quality control and problem-solving Strong communication and organizational skills Cost awareness and operational discipline

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