Job Description

Mobility Specialist (Non-Driving)- 5th & Broadway Nashville

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Overview

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout?free parking experiences. Theres no fumbling with tickets, machines, apps, or credit cards you just drive in and drive out. The company powers the largest parking network in America, with over 23,000 employees operating at more than 4,000 locations across North America and Europe. SP+ is reinventing parking to create checkout?free experiences everywhere you go, making everyday living, working, and playing remarkable by returning our most valuable asset: time.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
• Assists customers in making payment to fully automated revenue control equipment.
• Goes above and beyond to deliver an exceptional client and customer experience guided by the SP+ Promise.
• Assists in the management of the day?to?day activities of the assigned location.
• Monitors parkers in pay?in lanes.
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers who have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts bank of revenue (if required) at the beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

• Education: High School Diploma or equivalent combination of experience and education.
• Experience: Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability: Special shift requirements; availability to work 2nd shift, 3rd shift and/or weekends may be required.
• License: Valid state?issued drivers license with a current address and acceptable driving record if expected to drive a company vehicle or on company business.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure; ability to make change.
• Language Skills: Ability to read, write and interpret the English language; ability to effectively present information in one?on?one and small group situations to customers, clients, supervisors and other employees.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Other Skills and Abilities: Must be proactive with strong personal drive and proven customer service skills; willing to lead by example; willing to work a flexible schedule.
• Work Environment: Moderate to loud noise level; moderate to high exposure to vehicle emissions; subject to all weather conditions.
• Physical Demands: Frequently required to stand, walk, use hands to handle objects, and reach with hands and arms; close vision required.

Location

US?TN?NASHVILLE

Employment Type

Full?time

Seniority Level

Entry?level

Industry

Facilities Services

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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