Join to apply for the UX Researcher role at Cella We are seeking an experienced User Researcher to focus on the critical healthcare provider population and drive product innovation through deep customer understanding! Compensation Range: $40 - 45 per hour Location: Telecommute Job Type: Contract Responsibilities This role will conduct user research with a healthcare provider population. Willingness to travel on-site to conduct user research. Apply experience, knowledge of social science, design, and ecommerce best practices to identify both tactical and programmatic research needs. Define testable hypotheses that are relevant to the business and design approaches to address general user experience and product marketing questions. Develop research plans and recruitment criteria with stakeholder input. Collect research data using a broad range of methods (e.g. moderating interviews, usability, focus groups, contextual evaluations, diary studies; design and program surveys) directly, in collaboration with other research staff, or using vendors. Present findings and implications (from a single study or a combination of multiple studies and/or data sources) to stakeholder audience. Work closely with various stakeholders (e.g. product, design, development) to produce high quality, innovative designs that leverage research insights. Be a customer advocate, with a familiarity of competitive experiences and research findings that you are able to apply toward expert evaluation of internal products and ensuring teams have a clear picture of the end user experience. Investigate and socialize new technology, processes, and/or research approaches. Qualifications 5+ years UX research experience, will flex for less experience for a strong candidate. Experience using a variety usability methods for both remote and in-person research, including: usability, survey, card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design/co-creation workshops. Ability to manage a research project from end-to-end including eliciting stakeholder goals, study design, screener development and recruiting management, test moderation, data analysis and reporting Strong written, verbal, and presentation skills. Ability to support multiple simultaneous projects and product teams. Non-negotiable Skills Discovery research expertise Presentation / communication skill Project management Education HS/GED required. BA/BS in related field highly preferred. Advanced degree in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction or related field preferred.
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