Job Description

Join us as a Senior Claims Adjuster to grow your experience in handling Federal Workers Compensation claims. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Focused on Workers Compensation within the Federal jurisdiction, this role is an ideal opportunity to develop your expertise in handling and investigating Defense Base Act claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling. You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral. You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling. In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting. What you’ll need to succeed Knowledge of legal / regulatory and litigation / procedural requirements for Federal Workers Compensation claims. Specialist knowledge of Defense Base Act claims is preferred. Experience in settlement evaluation and negotiation. Policy language skills enabling accurate and consistent policy wording interpretation. Lateral thinking and the ability to problem solve and develop new ideas to improve working practices. Strong communication, time management, administrative and report-writing skills. Ready to accelerate your career? We would love to hear from you! Veterans encouraged to apply. For positions based in San Diego, CA the base salary range is $69,000-$88,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. A summary of benefits can be viewed here: 2025 Benefits Summary AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. We consider qualified applicants with criminal histories, consistent with applicable law. #J-18808-Ljbffr AIG

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